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The logistics and supply chain industries have never been 100% without their issues. However, the challenges once faced by logistics providers have been exacerbated by COVID-19.
There is no denying the impact that the COVID-19 pandemic has had on how eCommerce businesses operate, including how they handle their logistics. In particular, it has made us all too aware of the vulnerability and shortcomings of the traditional supply chain model.
The rise of the digital revolution has brought the connected and empowered consumer. With mobile devices and internet access at their fingertips, shoppers are no longer limited to where, when and how they make their purchases.
As a trusted third-party logistics partner providing ecommerce fulfillment to countless companies, we at Envoy Warehousing & Logistics see firsthand how consumers are increasingly doing much of their shopping online.
The most important, and therefore, priciest, part of ecommerce fulfillment is last mile delivery. It’s the time in your delivery process that gets your product to the doorstep of your customer, meaning a poor last mile delivery strategy can lead to unhappy customers, poor brand loyalty, dreaded returns and, ultimately, lost revenues.
No matter your supply chain model, ensuring it operates at peak efficiency is what will ultimately keep your ecommerce business running and your customers happy. But with all the complex moving parts that comprise a supply chain, trying to figure out how to improve it can be complicated.
Supply chains are the mechanisms by which fuel our entire way of life. From the food we eat and the clothes we wear to the fuel in our cars and the medicines we take, having an effective and efficient supply chain helps define every part of both our individual lives and collective experience.
When it comes to ecommerce fulfillment, inventory management and product services, the terms supply chain and logistics are often used interchangeably. So, let’s discuss what is the difference between a supply chain and logistics by first understanding what each is individually.